I like to report about good experiences I have with companies. Here is another story.
The other day I ordered a digital camera from Costco.com that included a free 2 GB memory card. Because I was not paying attention, I did not bother to read how to get my free 2Gb memory card. I assumed the memory card was automatically included but I really was supposed to add it to my cart during checkout. Completely not aware of my blunder, I received an e-mail from a person named Kyle at Costco. The e-mail explained how I screwed up my order but said not to worry, Costco had taken the liberty to add the free memory card to my order. The memory card also had to be sent out seperate from my order which means Costco had to pay more for shipping. Costco: Whenever I need to buy something, I will look at Costco first.
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